AITCAP 2021 – Program

AITCAP 2021
Program
& Speakers

AITCAP 2021 is over and it was amazing!

"AITCAP was a massive, very well executed event thanks to the whole organisation team. I am waiting for the rolling credits at the end of the film! You all did an excellent job and it's great to have been a small part of this. Thank you!"

Ivor Ambrose, ENAT

4 THURSDAYS
100% VIRTUAL & ACCESSIBLE
40+ SPEAKERS

MAY 6th 2021

MAY 13th 2021

MAY 20th 2021

MAY 27th 2021

Best Practice in Accessible & Inclusive Tourism

Understanding and Attracting this Tourism Market

Accessible & Inclusive Destination Marketing

The Future of Accessible & Inclusive Tourism

DETAILED AITCAP 2021 PROGRAM

For any enquiry, you can write to us at aitcap@getaboutable.com

Thursday May 6th

Best Practices in Accessible & Inclusive Tourism

Communicating accessibility information
Ensuring end-to-end accessibility
Creating inclusive experiences
Training accessibility-aware staff

Keynote: Accessible & Inclusive Tourism - What now?

Simon Darcy is AITCAP 2021 inaugural keynote speaker. He presents his views on the crossroads that the accessible & inclusive tourism is at in a post-COVID-19 world and what value lies in it being part of our recovery plans. Ivor Ambrose and John O’Sullivan then join him for a Q&A session covering both the institutional and industry point of views.

Simon Darcy - Profile Photo

Simon Darcy (UTS)

Professor in Management at UTS, Simon’s work includes contributing significantly to the understanding of the business case for accessible tourism nationally and internationally through the UN World Tourism Organisation.

John O'Sullivan - Profile Photo

John O’Sullivan (Experience Co)

With over 25 years’ experience in the tourism and related industries sector, including being Managing Director of Tourism Australia for the last 5 years and being the current Commissioner of Tourism Western Australia, John has extensive leadership capabilities and experience in the sports and entertainment, media and travel and tourism sectors, on a local and global stage.

Ivor Ambrose - Profile Photo

Ivor Ambrose (ENAT)

Founding Member and elected Managing Director of the European Network for Accessible Tourism (ENAT), Ivor advises public sector organisations, companies and NGOs in Europe and internationally. He manages several websites and online communities dedicated to accessibility, tourism business development and training.

A market opportunity you don't want to miss

If you are still under the illusion that accessible & inclusive tourism is a niche-market, all about ticking boxes for regulation purposes, you couldn’t be more wrong. This is a huge market opportunity that can fuel sustainable growth for your business and Carolyn Childs proves it, using the latest travel research data. Numbers don’t lie!

Carolyn Childs - Profile Photo

Carolyn Childs (MyTravelResearch.com)

MyTravelResearch.com CEO, Futurist and Strategist Carolyn Childs’ passion is empowering travel organisations to succeed. Her career spans 30+ years & 35+ countries including with Travel Research Centre, the International Air Transport Association & heading TNS’s Australian travel vertical.  She is a top-rated speaker; has published an e-book (emerging markets) and white papers on Trends, Markets, Tourism Sectors (e.g. Luxury) & Policy (Taxes). She is Immediate Past President TTRA Asia-Pacific, a Certified Member of the Market Research Society, sits on World Tourism Association for Culture and Heritage’s Advisory Panel and was on the UNWTO Panel of World Tourism Experts. 

Including people with accessibility needs as employees and guests in a hotel

Across their chain of 84+ hotels, Lemon Tree Hotels have built an inclusive organisation, both for for their employees and their guests. In this masterclass, Aradhana Lal shares their Seven Pillar inclusion model and how they’ve made it the core of both their successful business model and culture. 

Aradhana Lal - Profile Photo

Aradhana Lal (Lemon Tree Hotels)

Aradhana is a TedX Speaker and leads Brand and Communications as well as the Sustainability Initiative at Lemon Tree Hotels. Their strategy is to build an inclusive employee base, they have been hiring Employees With Disabilities (EWD) for 14 years and have a goal to have them represent ~40% of employees in FY 2025-2026.

A tour organiser perspective on creating accessible & inclusive experiences

From an accessible tour leader and organiser’s perspective, Agnes Abelsen speaks about accessible & inclusive travel as well as some of the challenges she has seen in the industry. With experience travelling with people with both physical and hidden disabilities she shares her ideas on how to make tourism activities more accessible.

Agnes Abelsen - Profile Photo

Agnes Abelsen (Travengers AU)

Agnes is the founder of Travengers AU – Supported Youth Travel. Having personal experience from having an autistic sister, combined with a background as a Disability Nurse and Social Educator and over a decade working in the disability industry, she is deeply passionate about creating opportunities for people with support needs. Agnes has so far been on over 20 accessible trips herself prior to, and through her business, for people with both physical and hidden disabilities.

Designing quality engagement mechanisms for codesign

In making tourism accessible & inclusive, co-design is key and this session will help you get it right. Geoff Trappett OAM will present how to co-design best, asking and answering all the right questions to have top-quality engagement process, capable of producing universally inclusive travel products & services.

Geoff Trappett OAM - Profile Photo

Geoff Trappett, OAM

Former Paralympic Athlete, Geoff is an advocates of human rights and disability inclusion related issues through his social policy change venture Inclusion Moves. Accolades include receiving an Order of Australia medal and named Queensland Paralympian of the Year during a 10 year professional athletics career.

The first steps in making your business accessible & inclusive

You don’t know where to start on the path to making your tourism business or destination more accessible & inclusive? This session is made for you! Chris Veitch will go over: what’s to gain from, what are the most common barriers you might face and focus on simple solutions, that can be low cost and easy to implement right now, even in the current climate.

Chris Veitch - Profile Photo

Chris Veitch

Chris Veitch is an independent consultant with wide experience in the field of accessible tourism. He has been involved in some significant European projects and works to help develop and promote Accessible Tourism in the UK, and elsewhere, including in Australia. He has collaborated in writing a number of papers and book chapters on this subject.

Ohayo Travel Corporation - Example of a Japanese accessible tour organizer

Kuniyasu Nomura

Japan is a destination where you can enjoy lots of wonderful views, unique culture and unique history. General accessibility has been improved in recent years in Japan while disseminating accessibility information is relatively weak. We are presenting a variety of attractive destinations, and how to travel and enjoy them, for example, Mt. Fuji and its surrounding area, Shikoku Ohenro Pilgrimage Route etc.

 

おはようトラベル株式会社(東京)は高齢のため、障害のためなどで旅行に支援が必要な人のための旅行会社。 旅行者の日本国内での旅行・滞在が快適なものとなるように、旅行プランを作り、必要に応じて福祉機器、交通、宿泊、人的サポートなどの手配を行います。

Website accessibility versus accessibility on your website​

Having a website that people with disabilities can access using the right type of technology is crucial but so is making sure you have information about the accessibility of your company and services. Gian Wild, Claudia Stevenson and Brigitta Norton are experts in this domain and will cover both aspects of the subject.

Brigitta Norton (OZeWAI)

Brigitta Norton is the UX Lead at Synergy Group in Canberra and is a professional digital strategist with 16-years experience enabling organisations to achieve a competitive digital presence, creating a user friendly and accessible experience for optimal stakeholder engagement and providing effective and efficient service delivery. She is also a conference convenor of OZeWAI.org, partner for AITCAP.

Gian Wild (AccessibilityOZ)

Gian Wild is the CEO of AccessibilityOz, with offices in the United States, Europe and Australia. She has worked in accessibility industry since 1998, when she worked on the very first Australian accessible web site. Her major achievements include: six years’ active membership in the W3C Web Content Accessibility Guidelines Working Group contributing to WCAG2; her speech on the importance of web accessibility at the United Nations Conference of State Parties in 2015; and the release of the ICT Mobile Site Accessibility Testing Guidelines as the Mobile Sub-Committee Chair of the ICT Accessibility Testing Symposium. In 2019 Gian won the inaugural Accessibility Person of the Year. Gian speaks at conferences in Australia, US, Canada, South America and Europe.

Claudia Stevenson - Profile Photo

Claudia Stevenson

Claudia identifies as being blind although they have very low vision. They have travelled in Australia and overseas in groups and by themself, with their Guide Dog and with their cane. Their preferred type of travel is now activity based travel, walking, paddling, cycling adventures.

We thank our sponsors for the day

Thursday May 13th 2021

Understanding and Attracting the
Accessible & Inclusive Tourism Market

Profiles of travelers with disabilities

The value of the accessible and inclusive tourism market in the Asia-Pacific

How to better serve this market

Keynote: Opening The World Through Accessible Travel​

The future of tourism will be accessible. Progress is already being made and even this barrier filled world of today can be accessible to those with all manner of disabilities. The fact that John Morris has flown more than a million miles and visited 46 countries with his power wheelchair is a testament to the fact that when the stars align, when we are able to adapt, and when we fuel up with determination, accessible travel certainly is possible.

John Morris - Profile Photo

John Morris (WheelchairTravel.org)

John Morris is a thought leader in the field of accessible travel, drawing from his experience of more than one million miles flown as a wheelchair user and triple amputee. He educates people with disabilities through his accessible travel website WheelchairTravel.org, advises companies through his Accessible Development Group consultancy, and leads innovative public policy campaigns with the goal of creating a culture of inclusion. Known for traveling the world with one hand, a passport and his power wheelchair, he has become one of the leading advocates for accessibility and inclusion within the travel industry. John shares his vision for an open world with both travel providers and the community at large.

Travelers with disability & their carers: influencers and customers

This session will be full of insight from multiple trail blazers in the community of travelers with disabilities and their traveling companions and carers. They answer questions about the industry from the point of view of both customers and influencers. They talk about their travel experiences, showing how varied, yet alike, their experiences are, and discuss what can make a more accessible world for all.

Cory Lee - Profile Photo

Cory Lee (CurbFreeWithCoryLee.com)

After being diagnosed with Spinal Muscular Atrophy at the age of two, Cory Lee’s thirst for adventure never ceased. He has traveled across all 7 continents in his wheelchair, while managing to run his travel blog CurbFreeWithCoryLee.com, where he shares his accessible, and sometimes not so accessible, travel adventures with others.

Lisa Kelly - Profile Photo

Lisa Kelly (Carers ACT)

Lisa Kelly is the CEO of Carers ACT having worked in the organisation for the past 5 years. Carers ACT is the peak body for unpaid family and friend carers in the ACT representing the voices of more than 50,000 carers. Lisa has extensive knowledge on carers and understands the triumphs and challenges of the role. She is passionate about wellbeing, equity, social impact, and the value of family carers. She is also committed to ensuring that carers receive high quality supports and services and receive recognition of their role within the community.

Yuma Antoine Decaux - Profile Photo

Yuma Antoine Decaux

Yuma follows a philosophy he has practiced over his time as a blind human being. Math, Music and Martial arts permeate his entire life. Math, as he believes it to be a universal language which unveils the mysteries of life, our planet and the universe. Music, because as humans our ability to express ourselves is manifest from our soul, and music drives this best. And finally, martial arts, as consistence, wisdom, fortitude and pain open the door to self-centerdness, focus and dilligence. Yuma is also a computer scientist, a traveler, food lover and astronomer who speaks 7 languages, and has been across all continents through his sighted and blind life.

Neha Arora - Profile Photo

Neha Arora (Planet Abled)

Neha Arora, is the founder of Planet Abled, an organization which provides accessible and inclusive travel solutions for people of all disabilities. With a totally un utilized degree up her sleeve Neha worked with companies like HCL, Nokia & Adobe before taking the plunge to start Planet Abled. Born to parents with disabilities and the personal challenging experiences faced in travelling, she realized a huge gap existed in the society. Because when it came to people with disabilities indulging in travel and leisure activities, no avenues were available. One such experience, became the tipping point for her to leave her career and start the inclusive travel journey of Planet Abled based on Universal Design Concept, a first of its kind in the world.
Planet Abled is the recipient of many awards including NCPECP – Mphasis Universal Design Award and Indian Responsible Tourism Award by Outlook Traveller and World Travel Market London. The feather in the cap is the best innovative practice award at Zero Project Conference at United Nations Vienna in 2018, to have impacted lives of people with disabilities in the world in a positive way.
Neha is a graduate of Nasdaq Entrepreneurial centre MMI program and recipient of India Inclusion Summit fellowship for her work at Planet Abled. In personal capacity, Neha also conducts workshops and awareness sessions in corporate and various forums for seamless amalgamation of people with disabilities in mainstream via the medium of travel. She has also been delivering sessions on Social Entrepreneurship in universities/ colleges including seminars organized by IIMs. 

Family friendly destinations and experiences - where the parent lives with disability

Too often, the tourism industry buys into the stigma that people with disability are single people and are geared towards a single person with disability and their carer. Dane will share how tourism operators need to and can include in their accessibility strategy that travelers with disabilities have families and friends with whom they wish to travel.

Dane Cross - Profile Photo

Dane Cross (Cross Family Adventures)

Dane’s experience in the accessible tourism market comes not only as an ‘end user’ with lived experience in travelling with disability, but also in a professional capacity as an Advocacy Officer with Spinal Life Australia, and as a qualified Access Consultant. Dane, along with his wife, Stacey, and their 2 sons, enjoy sharing their ‘Cross Family Adventures’ with the aim of breaking down the barriers and removing the stigma regarding what it means to be a family living with disability.

Travel for athletes with disabilities

Sport tourism and accessible tourism are two of the fastest growing sectors in the industry. Yet combining the two isn’t always as easy as it should be. Chantel Bongiovanni, Geoff Trappett OAM, Michael Dobbie and Julia Svaganovic discuss their experiences and what strikes them as best practices that should be adopted across the industry.

Chantel Bongiovanni - Profile Photo

Chantel Bongiovanni

Chantel Bongiovanni is a writer, powerchair sport athlete and woman with disability. Through her sporting and professional activities, Chantel has had to travel extensively around Australia, as well as internationally. She is keen to increase opportunities for people with disability through increased accessibility, support and knowledge.

Michael Dobbie - Profile Photo

Michael Dobbie

Former Paralympic Athlete, Michael is currently a Senior Manager at PwC and he leads the Firm’s vision to create a more inclusive environment and greater employment opportunities for people with a disability. He has 19+ years lived experience in disability and has held leading positions in Government across the Infrastructure and Transport, Social Services, Small Business and Education portfolios.

Geoff Trappett OAM - Profile Photo

Geoff Trappett, OAM

Former Paralympic Athlete, Geoff is an advocates of human rights and disability inclusion related issues through his social policy change venture Inclusion Moves. Accolades include receiving an Order of Australia medal and named Queensland Paralympian of the Year during a 10 year professional athletics career.

Julia Svaganovic

Julia is GetAboutAble’s communications manager, an experienced event planner and a full-time power wheelchair user. She also co-founded the @WeAreDisabled Twitter project which was created to give Deaf and Disabled people a platform to speak about their lives, experiences and disability issues. She serves on the committee of Powerchair Sports Victoria.

Using social media accessibility features

Social media has a crucial importance in modern society, for people of all ages and abilities, and although it has its accessibility problems there are a variety of accessibility features inbuilt into various social media networks. Gian Wild will go through over those in this direct-to-practice session to you reach this market.

Gian Wild - Profile Photo

Gian Wild (AccessibilityOZ)

Gian Wild is the CEO of AccessibilityOz, with offices in the United States, Europe and Australia. She has worked in accessibility industry since 1998, when she worked on the very first Australian accessible web site. Her major achievements include: six years’ active membership in the W3C Web Content Accessibility Guidelines Working Group contributing to WCAG2; her speech on the importance of web accessibility at the United Nations Conference of State Parties in 2015; and the release of the ICT Mobile Site Accessibility Testing Guidelines as the Mobile Sub-Committee Chair of the ICT Accessibility Testing Symposium. In 2019 Gian won the inaugural Accessibility Person of the Year. Gian speaks at conferences in Australia, US, Canada, South America and Europe.

Accessible Corporate Travel

Michael Dobbie shares the process that PwC got through to get 100% of its accomodation providers for corporate travel to be accessible. A company policy that can make sense for everyone, as people with disabilities make up for 20% of the community and their buying power is huge.

Michael Dobbie - Profile Photo

Michael Dobbie (PwC)

Former Paralympic Athlete, Michael is currently a Senior Manager at PwC and he leads the Firm’s vision to create a more inclusive environment and greater employment opportunities for people with a disability. He has 19+ years lived experience in disability and has held leading positions in Government across the Infrastructure and Transport, Social Services, Small Business and Education portfolios.

Building accessible experiences around sensory inclusion

Buildind and transforming experiences around sensory inclusion will be an improvment both for your business and for your community. Nicole Thibault, Frances Riggs and Agnes Abelsen share their personal and professional experiences to deliver the best tips for administrations, attractions, destination marketing operators and venues. Start now, with simple solutions!

With the participation of Summer Farrelly

Frances Riggs - Profile Photo

Frances Riggs (Latrobe Community Health Service)

Frances Riggs works for Latrobe Community Health Service (LCHS), an NDIS partner in the community in Sydney, Melbourne and regional Victoria. As Senior Community Development and Capacity Building Coordinator, she leads a team of people across 10 service areas who are working towards an inclusive and accessible Australia. Her team works alongside community organisations, mainstream service providers and businesses, with the aim to create more opportunities for people with disability to participate in all aspects of community life.

Nicole Thibault - Profile Photo

Nicole Thibault (Magical Story Book Travels)

Nicole Thibault has worked with Visit Mesa and Sesame Place designing accessible experiences for people with autism. She has boys on the spectrum and works in the travel industry with her own business, Magical story book travels. She also organises travel for families to Disneyworld. She is the author (amongst other things) of this Autism Travel Guide.

Agnes Abelsen - Profile Photo

Agnes Abelsen (Travengers AU)

Agnes is the founder of Travengers AU – Supported Youth Travel. Having personal experience from having an autistic sister, combined with a background as a Disability Nurse and Social Educator and over a decade working in the disability industry, she is deeply passionate about creating opportunities for people with support needs. Agnes has so far been on over 20 accessible trips herself prior to, and through her business, for people with both physical and hidden disabilities.

Tails of a blind traveller - How to travel with a guide dog

Travelling with a Guide Dog should be easy. But it isn’t always. Claudia will share experiences of travelling as a person with vision loss, giving tips on how to improve the accessibility and inclusivity of tourism experiences and destinations.

Claudia Stevenson - Profile Photo

Claudia Stevenson

Claudia identifies as being blind although they have very low vision. They have travelled in Australia and overseas in groups and by themself, with their Guide Dog and with their cane. Their preferred type of travel is now activity based travel, walking, paddling, cycling adventures.

We thank our sponsors for the day

Thursday May 20th 2021

Accessible & Inclusive Destination Marketing

A wide-ranging sample of diverse accessible and inclusive destinations and experiences across the Asia-Pacific region.
Successful examples of inclusive and accessible destinations marketing in different economical & geographical environments

Keynote: Current state & Successes of Accessible & Inclusive Destination Marketing

Accessible tourism is not a niche market and goes beyond way beyond box ticking items to be compliant. Giovanna Lever demonstrates how targeting this under-served and valuable market represents an untapped opportunity for Destination Marketing Organisations (DMOs) and tourism businesses. She will present a practical approach to building more inclusive destinations and tourism businesses. Starting with how important it is to think of accessible tourism customers beyond their disability and focus on their ability.

Giovanna Lever (Sparrowly Group)

Giovanna Lever‘s ability to build and transform brands into sustainable business models is built on the back of her business acumen acquired from over 20 years commercial experience across the agriculture, education, health, tourism, and sport industries. She is well known for her expertise in helping organisations and their stakeholders in transformational and collaborative change management. With her company Sparrowly Group, she has done this successfully for a number of organisations in both the private and public sectors and in many instances, bringing the two sectors together to better align and drive impactful outcomes for their customers.
Giovanna has co-authored two research papers on accessible tourism and career pathways which has received acclaim from the sector and decision makers alike. She is also a TedX Speaker.

Nepal - Inclusive Tourism Beyond Limits

Pankaj Pradhananga will highlight Nepal’s endeavor to start Accessible Tourism from ground zero. He will share how inclusive tourism became a tool to bring about positive changes among PWDs, DPOs, FTO and other agencies. And how they’ve managed to convince stakeholders and policymakers and attract the right partnerships and clients to grow the pie of the accessible tourism market in the Himalaya.

Pankaj Pradhananga (Four Seasons Nepal)

Pankaj Pradhananga comes with a leadership experience in Tourism industry over 2 decades. He is a Director of Four Season Travel & Tours, Division O Director of Toastmasters International (District 41), Tourism Consultant for International Development Institute ( USA). He is also an adjunct faculty member in leading Business schools in Kathmandu. He also contributes as a columnist for Travel Tomorrow.

He has successfully led innovative initiative ‘Inclusive Tourism for persons with disability’ in the Himalayan region. He has attended number of conferences on Accessible Tourism, presented papers and presently working with Nepal Tourism Board on Inclusive Tourism Strategic Plan.

Accessible tourism: from niche to over-all quality - The example of Flanders, Belgium​

Accessible tourism is tourism. This simple truth was the start for (so far) 20 years of sustained efforts, in order to turn the northern region of Belgium into a travel destination for everybody. Visit Flanders is ready to share their experience in developing and promoting accessible tourism with other DMOs and tourism organisations. Pieter Ghijsels will outline the key success factors, based on real-life examples, and how other travel destinations can apply these insights to their specific situation.

Pieter Ghijsels - Profile Photo

Pieter Ghijsels (Visit Flanders)

Pieter Ghijsels obtained a master’s degree in Communication Science at the University of Leuven, Belgium. He works in the field of accessible tourism since 1999, first for the disability organisation KVG, later as an accessible tourism product manager and policy advisor for Visit Flanders, the tourism administration for Flanders-Brussels.

Japan as an accessible & inclusive destination

Japan is a destination known for its wonderful views, unique culture and unique history. General accessibility has been improved in recent years in Japan even if there are still some improvement areas. Kuniyasu Nomura, Josh Grisdale and Yasmine Gray share their experiences of discovering this country and its ingeniousity in overcoming all types of accessibility issues.

Kuniyasu Nomura (Ohayo Travel Corporation)

Representative Director, Ohayo Travel Corporation, Tama City, Tokyo. This company is a travel agent primary for people having difficulty in travelling due to age, disabilities, etc. 

As a member of Japan Universal Tourism Network and as the leader of Universal Tourism Center Musashino, he is engaged to improve the social infrastructure for accessibility in collaboration with other universal tourism centers throughout Japan. Kuniyasu is also an Organizer and Instructor of Tokyo Travel Support and the Omotenashi Learning Program to improve the skill of those who wish to support, guide and entertain travelers with special needs. He is an organizer of Universal Tourism Sub-Committee, Chihososei SDGs Kanminrenkei Platform (Cabinet Office led platform for local economy vitalization through public-private partnership aiming to pursue Sustainable Development Goals) and the Japan National Coordinator of ENAT (European Network for Accessible Tourism).

Josh Grisdale - Profile Photo

Josh Grisdale (TabiFolk)

Originally from Toronto, Josh Grisdale moved to Tokyo, Japan in 2007. He now works as a manager in a company focused on childhood education and elderly care and his the founder of TabiFolk – a social network for accessible travel. In his spare time he travels around and reports on accessibility of popular tourist attractions for his website, Accessible Japan, to encourage people with disabilities to come and visit the country he loves. He will be a torch bearer for the Tokyo Olympics and Paralympics.

Yasmine Gray (GetAboutAble)

Yasmine has a lifetime of experience as an avid traveller for both business and leisure, including over 20 years of travel with a disability. She also has extensive networks in the disabled community, including with disability advocacy organisations. 

In her younger years, Yasmine had very successful careers in academia (first coming to Australia on a CSIRO Fellowship in 1991, then securing Australian Research Council grant funding while at the Australian National University), and the public service (retiring as a Senior Advisor in 2011), demonstrating her drive and ability to succeed in all sorts of environments.

Implementing a successful accessible & inclusive destination marketing strategy - The example of Lake Macquarie

If you have doubts on how to apply the advice of the first two days of AITCAP 2021, Lake Macquarie is a destination that is deeply engaged in the process with some great results to show. Julie Jones interviews Garry Ellem on how they managed to turn Lake Macquarie into one of the best examples of accessible & inclusive tourism in Australia.

Garry Ellem - Profile Photo

Garry Ellem (Lake Macquarie City Council)

Garry has over 20 years senior experience in tourism operations with Local Government, State Government bodies and private enterprise. He is passionate about developing products that merge the needs of the community with the opportunity for tourism development. In particular, Garry is focused on developing businesses and products with a higher level of social responsibility.

Julie Jones - Profile Photo

Julie Jones (Travel Without LImits)

Julie Jones is the creator of Have Wheelchair Will Travel, freelance writer and mother to Braeden who lives with cerebral palsy and her teenage daughter Amelia.

 

Exploring Southeast Asia on a Ventilator

Last year, Ean Price explored Japan, Thailand and Cambodia with his travelling companions, limited physical mobility and on a ventilator. This session will inspire you to push boundaries and achieve your wildest dreams!

Ean Price (ICAN Resources Group)

Ean Price is the founder of ICAN Resource Group Inc., a multifaceted business located in Kelowna, British Columbia. He is a strong advocate for independence through technology. This passion has led to Ean’s volunteer contributions including Adaptive Sailing Kelowna, Tetra Society, Neil Squire Society, Muscular Dystrophy Canada, and the Rick Hansen 25th Anniversary Relay. In his free time Ean enjoys traveling overseas.

Bali – Best accessible tourism practices in an emerging economy

Indonesia, including Bali, is widely seen as a difficult vacation spot for people with disabilities. In Bali in particular, however, more and more services for accessible travel have developed over the past few years. The Association of Providers of Accessible Tourism in Bali (ATABI) presents best practices on how barriers can be overcome, even if the infrastructure does not yet meet global standards.

ATABI - Profile Photo

ATABI Network (represented by Daniel Caroll)

ATABI – Accessible Travel Association Bali Indonesia arose from like-minded disability travel advocates residing within Indonesia and Australia. ATABI’s association members have vast experience within the disability travel sector, including accessible accommodation providers, accessible tour operators, mobility equipment specialists and special needs travellers. They possess the necessary skills and experience to lobby governments for improved accessibility outcomes for tourists travelling with disabilities to Bali and the more expansive Indonesian archipelago. They endeavour to become the most comprehensive knowledge hub for accessible travel and tourism in Bali/Indonesia. Their members are: Wheelchair Travellers, Rollin Adventures In Bali, Accessible Villa G / Accessible Penyaringan, BSF Asia, AccessibleIndonesia, Bali One Care

Tourism accessibility in the Philippines : best practices and improvements to bring

Tourism for all is the future of tourism in the Philippines. Veneranda Mateo will present the reasons why this strategy was adopted and the efforts the country has made to implement it. She advocates in favor of all tourism & travel actors taking the first steps in favor of equal access to leisure and tourism for all.

Veneranda Mateo - Profile Photo

Veneranda Mateo

Veneranda Mateo is both an accessible tourism specialist and an advocate for the rights of people with disabilities. Living in the Philippines, she has a disability herself but that doesn’t prevent her from travelling around the world.

The Process and Present of Accessible Tourism Changes in Korea: enhanced accessibility environment and education

In 2015, Korea introduced an accessible tourism policy for the country. Seoyoon Jane Hong will be sharing the lessons learnt in this five year process, as well as the social changes it introduced, the development of accessible tourist attractions and the training of employees in the tourism sector.

Seoyoon Jane Hong - Profile Photo

Seoyoon Jane Hong

홍서윤 

– 한국의 접근가능한 관광의 현재와 과정 접근성 환경과 교육 개선

홍서윤은 한국장애인관광협회 대표이며 한국관광공사의 무장애 관광 자문위원으로 활동하고서울관광재단의 비상임 이사로 재임하였다

그는 2017년 서울 국제 공정 관광 포럼에서 한국의 무장애 관광에 대해 발표하고 다수의 관련 연구를 진행한 바 있다

World experiences of travelling disabled - Improvements for greater accessibility

Tony the Traveller has visited 125 official UN countries, totally blind and partially deaf! He shares his experience to inspire others but also to point out where improvements still need to be made in the travel and leisure industries. He advocates that people of all abilities should have equal access to travel, leisure and tourism.

Tony Giles - Profile Photo

Tony Giles

Living in the United Kingdom, Tony is an avid traveler and author of three published travel eBooks. To date, he has visited 125 official UN countries, totally blind and partially deaf! He also went bungee jumping seventeen times, sky dived on three occasions, has been zorbing twice, driven jet boats, a large jeep, ridden motorbikes, jet skied and water skied, to name a few activities.

We thank our sponsors for the day

Thursday May 27th

The Future of Accessible & Inclusive Tourism

Accessible and inclusive tourism as a post-Covid tourism recovery strategy
Innovations in attitude, technology and infrastructure
Inclusion as an emerging value in mainstream tourism
The representation of people with accessibility needs in tourism marketing

Keynote: The future is inclusive tourism​

Inclusive tourism is the future of the tourism industry and you’d be surprised at how easy it is to open your operations to it. In this keynote, Jezza Williams shares his insights on how to do so and what it is like to enjoy a truly inclusive tourism experience, venue or destination.

Jezza Williams (Makingtrax)

Jezza Williams is the director and founder of Makingtrax, with over two decades in the adventure tourism industry. Not letting a hiccup of becoming a tetraplegic dictate his life, he used it to his advantage and since 2010 has been a game-changer in the inclusive adventure tourism industry, pushing possibilities and opening opportunities for all abilities.
On a personal level, he has paved the way for others becoming the first tetraplegic/quadriplegic in New Zealand to gain a paragliding license and undertaken wild adventures including testing his limits in the Mongol rally 26,000 km from London to Mongolia via Eurasia and back through Russia.

Accessible Tourism in emerging economies and how it can be linked to sustainable tourism?

COVID-19 has changed the world of travel forever. Longer, more located stays are predicted rather than round, short-stays travel. Accessible tourism has always had these characteristics and sustainable tourism will be crucial to the recovery of developing and emerging countries. Indonesia will serve as an example of what could be the end result and positive impacts of combining these approaches for all destinations

Tobias and Verena Streitferdt - Profile Photo

Tobias and Verena Streitferdt (WheelchairTraveller)

Tobias and Verena founded Wheelchairtraveller as a web based platform where wheelchair travellers can exchange information on about accessible activities they discovered in their travel. The NGO focuses on showcasing the accessible offer in developing and emerging countries and promoting travel to those regions. They advocate that undertaking minor adaptations to make tourism businesses offer accessible for wheelchair travellers is a real growth-opportunity for them and for developing and emerging countries.

Sensory Inclusion - Rebuilding Communities and Promoting Inclusion

Sensory inclusion is revolutionizing the tourism industry and promoting it can improve both your business and your community. Julian Maha will present why but also how to incorporate it in your tourism product, service or destination.

Julian Maha (KultureCity)

Dr. Julian Maha is an experienced emergency doctor. He founded KultureCity, an impact driven nonprofit that has applied a startup model to the nonprofit world, driven by his desire to help his oldest son who was diagnosed with autism. Since its creation 20 months ago, KultureCity has become not only the best reviewed special needs nonprofit in the United States but also the fastest growing.R ecent achievements include being named one of the Top 10 nonprofits in the US by Microsoft in 2015.

The new ISO Standard on Accessible Tourism for All. Mainstreaming accessibility across the tourism sector​

Get ahead of the rest of the industry with this presentation of the new ISO Standard on Accessible Tourism Standard (21902) that is in the final stage of completion, for expected publication later this year. Ivor Ambrose will discuss how this Standard can support the tourism sector in “mainstreaming” Universal Design approaches, making tourism accesible for everyone, everywhere.

Ivor Ambrose - Profile Photo

Ivor Ambrose (ENAT)

Founding Member and elected Managing Director of the European Network for Accessible Tourism (ENAT), Ivor advises public sector organisations, companies and NGOs in Europe and internationally. He manages several websites and online communities dedicated to accessibility, tourism business development and training.

The National Museum of Australia - Looking into the future of Tourism

The National Museum of Australia has been implementing an accessible & inclusive strategy for years and will be sharing the results, proving once more what value resides in taking care of this market segment. But Tina Brandt considers that this is certainly not the end of the journey and shares her views on what the future holds for the museum and for the industry in general during an interview conducted by Yasmine Gray.

Tina Brandt - Profile Photo

Tina Brandt (National Museum of Australia)

Tina is Head of Visitor Experience & Commercial Operations at the National Museum of Australia. She’s leading a team that provides face to face engagement and visitor experience opportunities for audiences across disciplines including tour guiding, school visits and volunteerism. Her recent responsibilities include onboarding a commercial VR film program, bringing in a much needed own source revenue stream and furthering engagement with audiences.

Yasmine Gray

Yasmine has a lifetime of experience as an avid traveller for both business and leisure, including over 20 years of travel with a disability. She also has extensive networks in the disabled community, including with disability advocacy organisations. 

In her younger years, Yasmine had very successful careers in academia (first coming to Australia on a CSIRO Fellowship in 1991, then securing Australian Research Council grant funding while at the Australian National University), and the public service (retiring as a Senior Advisor in 2011), demonstrating her drive and ability to succeed in all sorts of environments.

BindiMaps - A navigation app revolutionising the way we navigate indoor spaces

Anna Wright

Launched in January 2017, BindiMaps is an award-winning smart cities technology startup, bringing accessibility to people and places currently out of bounds for people who are vision-impaired. By providing a navigation tool that works where traditional GPS does not – inside major public precincts such as university campuses, airports, shopping malls and office buildings – BindiMaps offers increased convenience for most, while fundamentally changing the lives of people with a vision impairment, allowing them to navigate public spaces independently and safely.

Moving away from moral obligation - Getting an entire geographical region to adopt accessible tourism

Ben Aldridge covers lessons learnt and barriers overcomed while undertaking the project of getting an entire tourism region, in South Australia, to adopt accessible tourism best practice. Speaking as an inovator, he advocates that to make this kind of project a success, you need to switch motivation, moving away from moral obligation and towards economic interest.

Ben Aldridge (30 Foot Drop)

Ben has a background in Systemic Advocacy, Innovation and building cultures of resilient leaders, using his lived experience of disability and military experience as change making tools. Holding qualifications in Employments Services and Work Health and Safety, Ben is a graduate of Leadership WA’s Rising Leadership Program and named one of Western Australia’s leading entrepreneurs, innovators and business leaders under the age of 40 in the 2020 Business News 40under40 Awards.

The future of accessible Air Travel​

Being accessible and inclusive is a game-changer for the air travel industry. The latest research results and tests on the topic will be presented by Michele Erwin, the founder of All Wheels up, a non-for-profit that funded and conducted research with the Federal Aviation Association in the United States.

Michele Erwin - Profile Photo

Michele Erwin (All Wheels Up)

As a parent of a child who uses a wheelchair, Michele became very aware how difficult and, in some cases, dangerous it is for wheelchair users to travel by airplane. That’s why she founded the not-for-profit All Wheels Up that is funding the necessary research needed to advance the conversation and prove the feasibility for a wheelchair spot on planes. Taking on this platform, Michele is known as a “disrupter of the aviation industry”. She has initiated a new area of study at Universities and advanced congressional and industry conversation regarding the future of accessible air travel and plane design.

Codesigning beautiful accessible bathrooms and hotel facilities ​

Accessible bathrooms and features in a hotel or a tourism venue do not have to look clinical and unaesthetic. Dane Cross and Julie Jones discuss how codesign can actually transform them in beautiful places that are welcoming to all guests. They also share their experiences on what can make a stay into a regulatory-conform hotel become an extraordinary accessible & inclusive experience.

Dane Cross - Profile Photo

Dane Cross (Spinal Life Australia)

Dane’s experience in the accessible tourism market comes not only as an ‘end user’ with lived experience in travelling with disability, but also in a professional capacity as an Advocacy Officer with Spinal Life Australia, and as a qualified Access Consultant. Dane, along with his wife, Stacey, and their 2 sons, enjoy sharing their ‘Cross Family Adventures’ with the aim of breaking down the barriers and removing the stigma regarding what it means to be a family living with disability.

Julie Jones - Profile Photo

Julie Jones (Travel Without LImits)

Julie Jones is the creator of Have Wheelchair Will Travel, freelance writer and mother to Braeden who lives with cerebral palsy and her teenage daughter Amelia.

 

UN World Tourism Organisation's vision on the Future of Accessible & Inclusive tourism​

The UN World Tourism Organisation has developed a number of instruments and tools in favor of the future of accessible & inclusive tourism recovery post-COVID. 

In the concluding session for AITCAP 2021, Igor Stefanovic will cover the organisation’s:
– Recommendations with DPOs on reopening tourism without imposing new obstacles, highlighting how customers with disabilities or seniors should be included in the recovery.
– Role in working with national tourism administrations & destinations to mainstream accessibility, including by advocating in favor of international standards.

Igor Stefanovic - Profile Photo

Igor Stefanovic

Igor Stefanovic is a Technical Coordinator at the Ethics, Culture and Social Responsibility Department at the World Tourism Organization (UNWTO), a specialized UN agency for tourism, with its headquarters in Madrid (Spain). Igor’s work focuses specifically on accessible tourism for all and inclusion of traditionally underrepresented groups in tourism development and its current recovery, alongside other spheres such as responsible tourism and tourism involving culture, indigenous peoples and ethical business practices.

Concluding session AITCAP 2021

To end this inaugural session of AITCAP we have prepared a wrap-up session full of key takeaways & ideas for the future of AITCAP

GetAboutAble’s team

GetAboutAble is a social enterprise whose mission is to empower people with mobility, vision, hearing and other accessibility needs to participate in tourism, and to help the tourism sector better cater to people with accessibility needs.

We thank our sponsors for the day

Need help?
Contact us at aitcap@getaboutable.com

We thank our incredible Conference partners

They talk about us...

Words from AITCAP 2021 attendees

“It’s the awareness you have just given me. As an able person within the tourism sector, you presentation has brought so many un-thought of areas to my attention from accommodation to attractions, to my own tours!”

“I 100% agree and always follow the mantra of the most important thing to pack when you travel is your positive attitude!”

“Compliant (in whatever context that means in your country) should be tick a box. It is a minimum standard. And will be accessible to most. Inclusive however is beyond compliance. True accessibility is a misnomer as its an individual judgement.”

“Wonderful! I have happy tears, brilliant video.”

“I’m glad to know about your company. It’s content that I can share in my country as a good example in hiring disabled people.”

“Another eye-opening session for the tourism industry.”