On this page, you will find an answer to all the Frequently Asked Questions we have gathered from our attendees. You can also contact us with any questions or feedback at

AITCAP 2023 was a hybrid event


April 28th, 2023
Sea World Resort Conference Centre, Gold Coast, Australia


May 11th, 2023
AITCAP Platform

AITCAP 2023 - Frequently asked questions

The Accessible & Inclusive Tourism Conference in the Asia-Pacific (AITCAP) is a yearly event showing how catering to the valuable accessible & inclusive market promotes sustainable growth and creates great opportunities for the travel & tourism industry in the region.


We connect travelers, businesses, policy makers and destination marketing organisations, to create a momentum and contribute to the upgrowth of the sector.

Yes, there are recordings of AITCAP 2023. 

Our recordings are available to all attendees who bought their tickets and for purchase after the event. Please go to our dedicated page:

You can also read the Highlights of our Online Day here:

The event is now concluded. 


Our Virtual Day recordings are available to all attendees who bought their tickets and for purchase after the event. Please go to our dedicated page:

Yes. We offer multiple packages for you to join the parts of the Event your most interested in and for recordings purchase after the event.


Our Virtual Day recordings are available to all attendees who bought their tickets and for purchase after the event. Please go to our dedicated page:


As part of our accessibility policy and thanks to the generous support of our sponsors, we are able to offer a limited number of free registrations to travellers with disability. Please contact us at to know more. 

We commit to access and inclusion. We want to welcome people of all abilities to all parts of this event. Our team’s commitment is to do our best to accommodate all of your access requirements.

We have a dedicated accessibility page where you will find all the information we have gathered about accessibility features of both our online platform and our in-person venue(s): We’ll update it regularly.

However, we know that might not be enough so:

  1. You can contact us with any question or feedback at
  2. When you register for our events, you will have an opportunity to detail your access requirements in the checkout process

The Conference Center is part of the Gold Coast SeaWorld Resort (SeaWorld Dr, Main Beach QLD 4217, Australia), and offers accommodation if you want somewhere close to the venue to stay. 


Details about Access upon Entry are available on our dedicated Accessibility Information Page. The whole venue is step free and on one level. 


You can get to the SeaWorld Resort Conference Centre by car or public transport. 

  • It is a 15min walk from the bus stop to the venue. Please contact us if this is too far for you and we will do our best to arrange another option. You can find public transport information at or 13 12 30.
  • It is around $15 by taxi from Main Beach or $80 from Gold Coast airport.
  • Many hotels, including SeaWorld Resort, offer shuttles to the airport, often at additional cost. You can contact the hotel reception to ask about this. 
  • There are three accessible car parks at the SeaWorld Resort Conference Centre, but we can also put aside more accessible parks if necessary. If you would like us to reserve a car park for you please contact us as soon as possible after registration at
  • There are also lots of regular car parks at the SeaWorld Resort Conference Centre, but they can sometimes be very busy because they are shared with the hotel. If the car parks close to the venue are full you may need to park a little further away on the road.

There are a lot of hotels and accommodation options on the Gold Coast. 


The closest to AITCAP 2023’s venue is Gold Coast SeaWorld Resort (SeaWorld Dr, Main Beach QLD 4217, Australia) which offers accommodation. Once you register for The Accessible & Inclusive Tourism Conference in the Asia-Pacific, you will receive an email with a link to benefit from preferential accommodation rate with SeaWorld Resort. 

To make the event even more accessible and stress free, AITCAP are pleased to advise that we have selected two Dedicated Travel Agents, Amplify – Accessible Travel Specialists and Supported Travel eXperiences (STX), to support your accommodation and transportation needs. 

Both agencies are specialists in the accessible space and are available to manage your bookings during this event should you require support or STA packaging. As an added bonus, for conference attendees, both agencies are waiving their booking fees thus making the process easy for you and reducing the pinch in your pocket. 


To access your quote today, contact:


Amplify – Accessible Travel Specialists:

Simply visit 

or call the team directly on +64 (0)7 56096 7672

or email




Supported Travel eXperiences (STX): 

Simply visit

or call the team directly on 1300 200 789
or email

You can access our full Substitution and Cancellation Policy on this page:


If you registered for our Online Day (May 11th) or any Online Side Event we have great news for you: access to all the recordings is included in your ticket!

Absolutely! You can join either:

  • Both the in-person and virtual days (that’s what we call a COMBO ticket)
  • The virtual event only
  • The in-person event only

Don’t forget about side events as well! 


Our Virtual Day recordings are available to all attendees who bought their tickets and for purchase after the event. Please go to our dedicated page:

April 28th – In-person Gold Coast Conference

Yes, there will be a welcome tea and coffee during registration, morning tea, lunch and afternoon tea, all included in your registration. 

In addition, there will be a Networking Cocktail after the Conference.


May 11th – Online Conference

No catering available.

We ask that you respect our code of conduct and COVID-19 Policy. The full terms and conditions for our tickets are online.  Regarding COVID-19, AITCAP 2023 will be running in line with the Queensland State Government’s Covid Policy.  


Wash or sanitise hands regularly, especially after coming in contact with objects that have been handles by others. There will be hand sanitiser available in various locations throughout the venue, but we encourage you to also bring a small bottle with you.


As parts of the Event will be held in person and there will be people vulnerable to COVID-19 in attendance, we request and recommend that you wear a mask wherever possible while in indoor spaces, especially while in the theatres.
We strongly encourage all attendees to take a Rapid Antigen Test before attending the Event and to stay home if they have any symptoms regardless of test results, both for your safety and that of others.  

Words from AITCAP 2023 attendees

““This was not a day of academia and powerpoint but of practical information from people and companies with lived experience. Loved it. […] This conference is going to be a must attend in future years for all those who want to take advantage of the incredible opportunity accessible and inclusive tourism represents. ” Leigh Sorensen, Tourism Australia

“I can’t believe this is my first time at this conference – I thought it wasn’t relevant to me. Honestly most of these speakers are perfect for any business!” Karen Hedley – The Easy Read Toolbox

“It has been a fantastic opportunity to meet and collaborate with like minded people on similar journeys and to learn from each other in this space. I would highly recommend connecting into this network and getting to know some wonderful people doing great things. Congratulations ATICAP on another wonderful event, already looking forward to next year.” Evelyn Murphy – Sunshine Coast Council

“Thank you for the wonderful online conference. I commend the team on the breadth of topics discussed and moderated by diverse individuals, panels and organisation. […] I look forward to future opportunities to attend and contribute.” Faith Ong

“Thanks for sharing your collective knowledge, lived experience and the expertise of the community of advocates you partner with.” Frances Riggs – Latrobe Community Centre

“The AITCAP 2023 was such a great opportunity to gain new insights and make new connections. I felt invigorated by the positive energy.” Maria Groner – Travellers Aid